Refund policy


At inthestylea.shop, customer satisfaction is important to us. This Return and Refund Policy explains the procedures and conditions applicable to returns, refunds, defective merchandise, damaged products, incorrect items, cancellations, exchanges, and other related matters.

Please review this policy carefully before placing an order.

For return or refund assistance, contact:

Email: info@inthestylea.shop
Website: inthestylea.shop

1. 30-Day Return Policy

Eligible products may be returned within 30 days after delivery.

The 30-day return period begins on the date the order is shown as delivered to the customer.

Return requests submitted after the 30-day period may not be accepted unless required by applicable law or the issue concerns defective, damaged, or incorrect merchandise.

2. Conditions for Eligible Returns

To qualify for a standard return, merchandise should generally:

  • Be returned within the applicable 30-day return period

  • Be unused

  • Be unworn

  • Be unwashed

  • Be unaltered

  • Be free from stains or odors

  • Be in substantially the same condition in which it was received

  • Include original tags when provided

  • Include original accessories or components where applicable

  • Include original packaging where reasonably possible

  • Be accompanied by sufficient proof of purchase

Products showing substantial evidence of use, wear, washing, alteration, contamination, misuse, or customer-caused damage may not qualify for a full refund where permitted by law.

This does not affect rights customers may have regarding defective or incorrectly supplied merchandise.

3. How to Start a Return

To request a return, contact:

info@inthestylea.shop

Please include:

  • Order number

  • Customer name

  • Email address used for the order

  • Product you wish to return

  • Reason for the return

If the product is damaged, defective, or incorrect, please also include photographs showing the issue.

We will review the request and provide return instructions when applicable.

4. Return Authorization

Please do not send merchandise back before receiving or following the appropriate return instructions.

The address shown on the original package may belong to:

  • A fulfillment center

  • Shipping warehouse

  • Logistics provider

  • Shipping carrier

  • Other third party

and may not be authorized to process customer returns.

Products sent to an unauthorized location may experience substantial delays or may not be properly received.

5. Return Shipping Costs

For discretionary returns, including situations where a customer:

  • Changes their mind

  • No longer wants the merchandise

  • Orders an unsuitable option

  • Selects an incorrect size or variation

the customer is generally responsible for return shipping costs.

If a return is necessary because we supplied incorrect merchandise or because the product arrived materially damaged or defective, reasonable return shipping costs will be handled as appropriate.

6. No Standard Restocking Fee

We do not charge a standard restocking fee for eligible merchandise returned in accordance with this policy.

However, returned products must satisfy applicable return requirements.

7. Product Inspection

After receiving returned merchandise, we may inspect the product before approving a refund.

The inspection may confirm:

  • Correct product was returned

  • Product condition

  • Original tags

  • Accessories or components

  • Evidence of wear

  • Evidence of washing

  • Damage

  • Alterations

  • Other relevant return conditions

If additional information is required, we may contact the customer.

8. Refund Approval

Once an eligible return has been received and approved, we will initiate the applicable refund.

Refunds are generally issued to the original payment method whenever reasonably possible.

9. Refund Processing

After we issue a refund, additional time may be required before the money appears in your account.

This processing time depends on:

  • Bank

  • Card issuer

  • Payment processor

  • Digital wallet provider

  • Other financial institution

Such third-party processing periods are outside our direct control.

10. Refund Amount

For an approved full return, the refund will generally equal the amount actually paid for the eligible returned merchandise.

If a discount was applied to the order, the refund may reflect the discounted amount actually paid.

Return shipping costs paid by a customer for discretionary returns are generally not refundable unless otherwise required by law.

11. Partial Refunds

Where legally permitted, a partial refund may be issued if merchandise is returned:

  • With missing components

  • With customer-caused damage

  • With substantial signs of use

  • After alteration

  • In a materially different condition

The amount of any reduction will depend on the circumstances.

This section does not limit rights relating to merchandise that was defective when delivered.

12. Damaged Products

Customers should inspect merchandise after delivery.

If a product arrives damaged, contact:

info@inthestylea.shop

as soon as reasonably possible.

Include:

  • Order number

  • Description of the damage

  • Clear photographs of the merchandise

  • Photographs of the package where relevant

Please retain the packaging while the request is being reviewed.

13. Defective Products

If you believe an item has a manufacturing defect, contact us with details describing the problem.

We may request photographs or other reasonable evidence.

After review, appropriate remedies may include:

  • Replacement

  • Refund

  • Return

  • Other appropriate solution

depending on the circumstances and applicable requirements.

14. Incorrect Merchandise

If you receive a product different from what you ordered, contact us promptly.

Please provide:

  • Order number

  • Photograph of the merchandise received

  • Description of the merchandise ordered

We will review the issue and provide appropriate instructions.

A customer will not be expected to bear reasonable return shipping costs when merchandise must be returned because of our fulfillment error.

15. Missing Items

Orders may occasionally be divided into multiple shipments.

If you believe an item is missing, first verify whether additional packages remain in transit.

If all packages have been delivered and merchandise is still missing, contact:

info@inthestylea.shop

Please include your order number and the item believed to be missing.

16. Exchange Requests

If you wish to exchange an eligible item for another:

  • Size

  • Color

  • Style

  • Product option

please contact:

info@inthestylea.shop

Exchange availability depends on inventory.

In some cases, the most efficient process may be to return the eligible original merchandise for a refund and place a new order.

17. Size Exchanges

Customers are encouraged to review any available size information before ordering.

If an eligible item does not fit and you would like another size, contact us within the return period.

Requested replacement sizes cannot be guaranteed because inventory may change.

18. Color Exchanges

If you wish to exchange an eligible product for another available color, contact our customer service team.

Availability will depend on current inventory.

19. Sale Merchandise

Unless otherwise expressly disclosed before purchase, sale or promotional merchandise may generally be returned if it satisfies the standard requirements of this policy.

Any product-specific restriction will be clearly disclosed where appropriate.

20. Non-Returnable Products

Certain types of merchandise may not be eligible for return where appropriate for health, hygiene, safety, customization, or legal reasons.

These may include:

  • Personalized products

  • Custom-made products

  • Certain hygiene-sensitive merchandise after use or opening

  • Perishable products

  • Gift cards where applicable

  • Products prohibited from return by law

If a specific product has special return restrictions, those restrictions should be disclosed as appropriate.

21. Order Cancellation

If you wish to cancel an order, contact:

info@inthestylea.shop

as quickly as possible.

We will make reasonable efforts to cancel the order before processing or fulfillment begins.

However, cancellation cannot be guaranteed.

22. Orders Already Shipped

Once an order has shipped, it normally cannot be cancelled while in transit.

After delivery, customers may request a return if the merchandise qualifies under this policy.

23. Address Errors

Customers are responsible for entering a complete and accurate shipping address during checkout.

If a package cannot be delivered because of incorrect or incomplete information supplied by the customer, please contact us to discuss available options.

Additional costs associated with reshipping may apply where legally permitted.

24. Refused Deliveries

Refusing a package does not automatically constitute an approved return.

Customers wishing to return merchandise should generally:

  1. Accept delivery.

  2. Contact us.

  3. Follow the applicable return procedure.

Unauthorized refused shipments may result in additional processing or shipping costs where permitted by law.

25. Undeliverable Packages

If a shipment is returned because:

  • The address is incorrect

  • The address is incomplete

  • Delivery attempts fail

  • The package is not collected

  • The recipient refuses delivery

we will review the circumstances and available options.

26. Packages Marked Delivered

If carrier tracking shows that a package has been delivered but you cannot locate it, please first:

  • Check the delivery address

  • Search around your property

  • Check your mailbox

  • Check your porch

  • Check parcel lockers

  • Ask household members

  • Ask neighbors

  • Contact building management

  • Contact the carrier

If the shipment remains missing, contact us with your order number.

27. Lost Shipments

If tracking indicates that a shipment may be lost during transit, contact us.

We will review the available tracking information and take reasonable steps to investigate the shipment.

28. Return Packaging

Returned merchandise should be securely packaged to reduce the risk of damage during transit.

Whenever possible, use original product packaging or another suitable protective package.

Customers may be responsible for damage resulting from inadequate return packaging where permitted by law.

29. Trackable Return Shipping

When the customer is responsible for return shipment, we recommend using a trackable service.

Please retain:

  • Shipping receipt

  • Tracking number

  • Proof of shipment

until the return has been completed.

30. Proof of Purchase

We may require proof of purchase before processing a return or refund.

Acceptable information may include:

  • Order number

  • Order confirmation

  • Email associated with the purchase

  • Other information allowing us to verify the transaction

31. Unauthorized Returns

Returns sent without following our instructions may be delayed or rejected where legally permitted.

Customers should always contact:

info@inthestylea.shop

before sending merchandise back.

32. Incorrect Return Item

Customers must ensure that the correct merchandise is returned.

We cannot guarantee recovery or return of unrelated personal items or merchandise mistakenly included in a return package.

33. Fraudulent Returns

We reserve the right, where permitted by law, to investigate potentially fraudulent or abusive return activity.

Examples include:

  • Returning a different item

  • Returning counterfeit merchandise

  • Deliberately damaging products

  • Submitting false non-delivery claims

  • Repeated return abuse

  • Manipulating return procedures

Fraudulent activity may result in denial of the request or other appropriate action.

34. Chargebacks

If you experience a problem with an order, we encourage you to contact us before initiating a payment dispute.

Email:

info@inthestylea.shop

We will make reasonable efforts to investigate legitimate concerns.

Nothing in this policy prevents a customer from using lawful payment dispute rights.

35. Refund for Cancelled Orders

If we successfully cancel a paid order before fulfillment, we will initiate an appropriate refund.

The final time for funds to appear depends on the original payment method and financial institution.

36. Out-of-Stock Products

If an ordered product becomes unavailable and cannot be fulfilled, we may cancel the affected product and refund the applicable amount.

If the entire order cannot be fulfilled, the applicable amount paid for the order will be refunded.

37. Pricing Adjustments

Unless otherwise stated, we generally do not provide retroactive price adjustments when a product's price changes after an order has been completed.

Promotions and discounts are governed by the conditions in effect when the order is placed.

38. Shipping Costs

Our standard shipping policy may provide free outbound standard shipping.

Free outbound shipping does not automatically mean that return shipping for discretionary returns is free.

Return shipping responsibility is explained above.

39. Original Shipping Charges

If any optional or additional shipping service was purchased, such shipping charges may be non-refundable for discretionary returns where legally permitted.

40. Consumer Protection Rights

This policy describes our standard return and refund procedures.

Nothing in this Return and Refund Policy is intended to exclude, waive, or limit any non-waivable consumer rights provided under applicable United States federal or state law.

If applicable law provides rights that are more favorable than a provision of this policy, the applicable legal requirement will control.

41. Policy Changes

We may update this Return and Refund Policy from time to time to reflect changes in:

  • Business procedures

  • Customer service practices

  • Technology

  • Legal requirements

  • Fulfillment operations

The current policy will be displayed on inthestylea.shop.

Updates will not unlawfully eliminate rights already arising from an existing transaction.

42. Contact Information

For all questions regarding:

  • Returns

  • Refunds

  • Exchanges

  • Damaged products

  • Defective products

  • Incorrect merchandise

  • Missing items

  • Cancellations

please contact:

Store Name: inthestylea.shop
Website: inthestylea.shop
Email: info@inthestylea.shop

Please include your order number whenever contacting us about an existing purchase.

We appreciate your business and will make reasonable efforts to handle eligible returns and refunds fairly and efficiently.